Originally Posted by
shytalk
I'm not getting into a slanging match about a company I worked for almost 50 years ago. Just to say that if it was a new car as you say, the manufacturer is responsible for accepting warranty claims. If it broke down in France why would you go back to Blakes with it, must have been hundreds of dealerships nearer?.
The dealer is responsible, not the maker. Any problems you deal with who sold you the product - any product.
The big ends went at 2,000 miles. The French Ford dealer could not repair the engine and sent it back with the engine in peices in the boot. The AA took it back and dropped it off at Blakes with the front smashed in.
Blakes said they would repair the engine and I would have to claim off my insurance to fix the grill. I said you can **** off. I would have been OK with new engine and grill at the time. I went to lawyers who said they could get my money back. I said go for it. Blakes said they would charge parking fees. Ford did nothing as it was not their problem. I was in contact and they just wanted to know what was going on. I asked for the report from Ford of Europe. They never sent it after many requests. I again asked and the man I was dealing with was on hols. His replacement sent it. The engine was used (in a new car) and the crank was down to maximim turning. The French could not fix the engine at all as the crank was scrap..
I gave my lawyers the report. They said we have them by the goolies now. The case date was set and then Blakes settled out of court with the cost of the car and more on top and my lawyers fees. They took me to the courts doorstep, knowing the big man could do that and the small man may not be able to afford it - how many did they screw and got away with it?. I stuck out.
They were amateur arseholes who once they had your money coudn't give a hoot. I'm glad they went under. COWBOYS. Everything that was wrong with British service and industry they were it.
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One company I was with were going to get 12 fleet cars. Ford and GM were the choices. I convinced them to go GM. One other guy I knew was in the process of signing a fleet deal, Ford were in the lead - just, I convinced him not to - 200 cars.
What goes around comes around.
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