Various Rail Pics

[robt]

Great concept:trouble starts when only two tills are open and one of them is dealing with an enquiry from an old-dear who is a little confused.I experienced this at Southport a month ago-missed two trains whilst waiting in the queue !

How is that any different to how it used to be? I don't see how the concept makes any difference to that?

[andyk]

If I remember correctly,at Southport,there was previously a seperate enquiry-office.

[robt]

If I remember correctly,at Southport,there was previously a seperate enquiry-office.

Ah yes, quite right I suspect that was long gone before the M to Go opened though?

Of course there was no separate enquiry desk at Liverpool Central.