SteH
07-01-2007, 11:21 AM
I dont know where to begin or hoe to condense this but here we go:-
I was booked on the flygloberspan flight JFK-LPL for 8pm Thursday 28th June 2007I got to the airport to be told there was a 3 hour delay, which then became 5 hours. When the incoming plane arrived, they did the cleaning and stuff and said at 1am "5 minutes and we're ready to board". 5 minutes became an hour and eventually 2 hours later the pilot said they were looking at a technical issue to do with the planes wiring as his dashboard lights werent coming on. At 7am they eventually give up and take us to a hotel, telling us we'll be flying in 6-10 hours.
At about 2pm on 29th June we get a letter under the hotel room door saying it was now a lightning strike that was the problem (an act of God handy for insurance purposes) and we'll be leaving the hotel at 7pm for an 11pm flight.
At 6pm the hotel reception calls us to say we are delayed till 8am the next morning. At 11pm a fax finally arrives under my room door saying part finally sourced etc etc and will be off next day, be ready at 8am.
30th June 7am hotel gives me wake up call but at 8am we are told via phone to hotel its now a 12pm pick up as further delay till 3pm.
30th June 2007 Get to JFK 2pm and check in c. 330pm, told to go straight to gate. Wait around 1-2 hours but eventually told plane is operational and will board shortly. Get on plane at 7pm.
30th June 9pm. Plane taxis out to JFK runway, pilot obviously not happy and comes back to gate, we all gate off. At 11pm flight is finally cancelled and we are put in a hotel again, to await further news, but given no idea when this may be. By now there are also passengers from the JFK-LPL flights from 29th and 30th June also stranded, up to 400 in all
Its now 6am in New York, 58 hours after I and many others were scheduled to leave and few have any idea how they'll get home.
I have contacted my insurance company who say its up to globespan to sort us somehow as they cancelled the flight, but they will give me a minimum 350 pound for the delay. As its been lies and deceipt all along and I wouldnt trust globespan as far as I could throw them, I have now paid 430 pound to book on Continental tonight to Manchester which when considering I am entitled to a refund from globespan I will not be out of pocket.
However there is the duress to me of spending my birthday today away from my family, my 4 year old son begging to see me for the last 3 days wondering why every time his daddy says "see you in the morning" it turns out to be a lie, and the general stress of wondering just when I can get home, not to mention the fact I havent changed my underwear since Thursday :eek:
There are many passengers in a more worse postion than me though, with young children, in need of medication, or have no credit cards and nothing is being done for them
Flyglobespan is a joke who feed misinformation and lies and have nothing but contempt for customers. Dont ever book with them. I hope the airport tells them to **** off as they are a liability they could do without. I have spoken to various local media sources so hopefully this will get some more publicity soon.
I was booked on the flygloberspan flight JFK-LPL for 8pm Thursday 28th June 2007I got to the airport to be told there was a 3 hour delay, which then became 5 hours. When the incoming plane arrived, they did the cleaning and stuff and said at 1am "5 minutes and we're ready to board". 5 minutes became an hour and eventually 2 hours later the pilot said they were looking at a technical issue to do with the planes wiring as his dashboard lights werent coming on. At 7am they eventually give up and take us to a hotel, telling us we'll be flying in 6-10 hours.
At about 2pm on 29th June we get a letter under the hotel room door saying it was now a lightning strike that was the problem (an act of God handy for insurance purposes) and we'll be leaving the hotel at 7pm for an 11pm flight.
At 6pm the hotel reception calls us to say we are delayed till 8am the next morning. At 11pm a fax finally arrives under my room door saying part finally sourced etc etc and will be off next day, be ready at 8am.
30th June 7am hotel gives me wake up call but at 8am we are told via phone to hotel its now a 12pm pick up as further delay till 3pm.
30th June 2007 Get to JFK 2pm and check in c. 330pm, told to go straight to gate. Wait around 1-2 hours but eventually told plane is operational and will board shortly. Get on plane at 7pm.
30th June 9pm. Plane taxis out to JFK runway, pilot obviously not happy and comes back to gate, we all gate off. At 11pm flight is finally cancelled and we are put in a hotel again, to await further news, but given no idea when this may be. By now there are also passengers from the JFK-LPL flights from 29th and 30th June also stranded, up to 400 in all
Its now 6am in New York, 58 hours after I and many others were scheduled to leave and few have any idea how they'll get home.
I have contacted my insurance company who say its up to globespan to sort us somehow as they cancelled the flight, but they will give me a minimum 350 pound for the delay. As its been lies and deceipt all along and I wouldnt trust globespan as far as I could throw them, I have now paid 430 pound to book on Continental tonight to Manchester which when considering I am entitled to a refund from globespan I will not be out of pocket.
However there is the duress to me of spending my birthday today away from my family, my 4 year old son begging to see me for the last 3 days wondering why every time his daddy says "see you in the morning" it turns out to be a lie, and the general stress of wondering just when I can get home, not to mention the fact I havent changed my underwear since Thursday :eek:
There are many passengers in a more worse postion than me though, with young children, in need of medication, or have no credit cards and nothing is being done for them
Flyglobespan is a joke who feed misinformation and lies and have nothing but contempt for customers. Dont ever book with them. I hope the airport tells them to **** off as they are a liability they could do without. I have spoken to various local media sources so hopefully this will get some more publicity soon.